Privacy Policy

Introduction

Bell'Italia Surface Finishing & Design Inc. ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit bellitalia.ca or engage our services.

This policy applies to all visitors, prospective clients, and registered workshop attendees. By using our website or services, you consent to the practices described here.

Information We Collect

We collect information you provide directly to us, such as your name, email address, phone number, business or occupation, and any messages you send through our contact, quote request, or workshop registration forms.

We also automatically collect limited technical data when you visit our site, including IP address, browser type, pages viewed, and approximate location derived from your IP address. This information is used in aggregate to understand site usage and improve our services.

When you register for a workshop or make a payment, we collect billing details necessary to process your transaction. Payment card information is handled directly by our payment processor (Stripe) and is never stored on our servers.

How We Use Your Information

We use the information we collect to respond to inquiries, prepare estimates, schedule and deliver contracted work, process workshop registrations and payments, send booking confirmations and calendar invitations, deliver pre-workshop reminders, and provide customer support.

We may also use your contact details to send you important notices about your project or booking, and occasionally to inform you of new services or upcoming workshops. You may opt out of promotional messages at any time.

Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, measure traffic, and understand how visitors use our pages. Analytics tools help us improve site performance and content. You can control cookies through your browser settings; disabling them may limit some site functionality.

Sharing Your Information

We do not sell or rent your personal information. We share information only as necessary to operate our business: with trusted service providers who act on our behalf (such as payment processing, email delivery, and calendar services), when required by law or to respond to legal requests, or in connection with a sale, merger, or transfer of our business assets.

All third parties we work with are expected to handle your information securely and only in accordance with their own privacy and data protection obligations.

Data Retention

We retain your information for as long as necessary to provide our services and to comply with legal, accounting, or reporting requirements. Project and contract records are typically retained for the duration of any warranty period plus an additional reasonable period. You may request deletion of your data at any time, subject to our legal obligations.

Your Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal information, withdraw consent to processing, or object to certain uses. To exercise any of these rights, contact us using the details below. We will respond in accordance with applicable privacy laws.

Security

We take reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, please contact us and we will take steps to delete it.

International Users

Our services are primarily offered to customers in Ontario, Canada. If you access our site from outside Canada, please be aware that your information will be processed in Canada and governed by Canadian privacy law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, you may contact us at:

Bell'Italia Surface Finishing & Design Inc.

8820 Jane Street, Concord, ON L4K 2M9

Email: info@bellitalia.ca

Phone: 647-869-0615